Terms & Conditions - Reliable Moving Men

 Last Updated: August 10, 2026 

These Terms & Conditions govern your use of Reliable Moving Men’s services and website. By booking with us, you agree to the following terms.

1. Services Provided

Reliable Moving Men offers:

• Premium Move Service

• Loading & unloading Service

• Packing & unpacking Service

• Piano & Gun Safe Service

• House Arrangement Service

• Other Add-Ons Service

Service availability may vary based on location, scheduling, and staffing.

2. Booking & Confirmation

A booking is considered confirmed when:

• Your payment has been successfully processed and verified through Stripe. 

• We review your details

• You receive a confirmation email or message

We reserve the right to decline or reschedule bookings due to:

• Weather

• Safety concerns

• Staffing limitations

• Conflicting schedules

3. Pricing & Payment

Pricing is based on:

• Service type

• Distance

• Labor requirements

• Materials used

• Time required

Payments are processed securely through Stripe. Full payment is required before service begins.

4. Customer Responsibilities

You agree to:

• Provide accurate information

• Ensure safe access to your property

• Pack items securely unless using our packing service

• Inform us of fragile or high‑value items

• Be present or have a representative available during the move

5. Liability & Damages

Reliable Moving Men takes great care of your belongings. However, we are not liable for:

• Items packed by the customer

• Pre‑existing damage

• Unstable or improperly assembled furniture

• Items prohibited by law

• Hazardous materials

• Jewelry, cash, or irreplaceable valuables

For items packed by us, we will assess damage claims on a case‑by‑case basis.

6. Delays

We are not responsible for delays caused by:

• Traffic

• Weather

• Road closures

• Customer‑related delays

• Inaccurate information provided during booking

7. Cancellation & Rescheduling

See the Refund & Cancellation Policy below.

8. Right to Refuse Service

We may refuse service if:

• Conditions are unsafe

• The customer is abusive or threatening

• The job involves illegal activity

• The environment poses health risks

9. Website Use

You agree not to:

• Attempt unauthorized access

• Submit fraudulent bookings

• Interfere with website functionality

• Use automated tools to submit forms

10. Governing Law

These Terms are governed by the laws of the Commonwealth of Tennessee.

Changes to This Terms & Conditions

We may update this Terms & Conditions periodically. Updates will be posted on this page with a revised “Last Updated” date.